Frequently Asked Questions

  • I've completed all the required steps but the task won't complete.
    1. Review all of the instructions carefully to ensure that you've completed all of the steps exactly as indicated, and that any steps that require time to complete have finished - (e.g. that you've renegotiated the right Contract; waited for a raid to complete successfully; read the correct report after completing an action, etc.)

    2. If you have done everything correctly, try clearing your browser cache and reloading the page.
  • How can I restart the game from the beginning?
    You can't. While there are no dead ends in the game, there is also no restarting on the same account. Don't worry - even if you make some mistakes in the beginning, you can always develop your Base up to a higher Level and complete all of Mr. Black's Tasks. Be sure to follow the instructions in the order that they're given or you'll slow down your Base's development by using up your Resources too quickly. If this happens, just wait until you collect enough to continue.

    If you register the game on a new Facebook account, you may subject to banning or restricted game access for violation of Facebook and Plarium's multi-accounting policies.
  • How can I use Diamonds?
    Diamonds are a premium resource that can be spent to speed up certain game actions, purchase units and premium content, and cut out the most of time-consuming processes from your gameplay.

    You can use Diamonds to:

    - Instantly complete building construction, unit build queues, contract negotiations, etc.
    - Purchase Contract Referrals, Resources and Units at the Black Market
    - Add special defensive Improvements and structures to your Base

    You can purchase Diamonds from the bank window, or receive them for free for completing game actions, or placing in the top weekly rankings.
  • Can I send Diamonds to other players?
    You cannot trade, exchange, or gift Diamonds to other players.
  • Where are my Diamonds for completing missions?
    All Diamonds received for completing missions and achievements are added to your account automatically when the task is complete. If you've completed the requirements from a "Build Units" bonus task, the Diamonds will be added immediately when the indicated number of Units (100, 1.000, etc.) have finished construction - even if you are not currently playing or are logged out. When you log back in, you'll get a "Task Complete/Achievement Complete" message and the Diamonds will have been added to your Bank balance.

    If after checking your purchases you are 100% sure there has been an error and the Diamonds have failed to add, please contact our Support Team.
  • Can I cancel an attack/construction/negotiation/upgrade?
    Yes, you may cancel these actions within 50 seconds by pressing the "x" icon in the construction or tracking panel. You will recover 80% of the Resources spent for any resource-based action you cancel.
  • When can I attack other Bases?
    You may begin attacking other Bases as soon as you have offensive units, but you may want to wait until you are ready and take note of the following information:

    Users under level 30 or the ones registered for less than 3 days fall under low-level player protection. They can attack any player but no one can attack their Base. Any new player that attacks a player who has been in-game for over 3 days will LOSE THEIR PROTECTED STATUS! If two users initiate a conflict with each other while both have been playing the game for less than 3 days, the conflict will continue regardless of the users' future relative levels or time in-game.

    NOTE: If a player returns to the game after an extended period of absence, Syndicate Management will place this Commander under 7 days of protection to allow them to get their Base back to a combat ready state. Players under this protection can initiate an attack on any player, but no one can attack their Base unless the protected player attacks them first.
  • How do I modify or remove existing buildings?
    You can move and rotate all of your structures, but only Improvements can be permanently deleted once they have been built. If you find yourself running out of room, you may expand your Base by recruiting new friends to play or by spending Diamonds. You may also use the edit function to upgrade your defenses to higher levels.
  • Why can't I hire a Mercenary?
    You can hire up to three Mercenaries from your Friends each day by going to the Mercenary Bar and clicking a friend's avatar. In addition to the three Mercenaries you can create, your Friends can recruit more for you by visiting your Base and clicking your Mercenary Bar. Purchasing Mercenary Kits allows you to create up to 25 extra Mercenaries each day. You may support up to 50 Mercenaries simultaneously.
  • Why can't my Friend add Mercenaries to my army?
    In addition to the 3 Mercenaries you can hire daily, your Friends can add to your army by visiting your Base and clicking above your Mercenary Bar. You and your Friends can command up to 50 Mercenaries at a time. If your Friend can't recruit a Mercenary in your Army, it means that they have already recruited one. They can hire you a new one when the previous Mercenary has been defeated in combat.
  • What do I do if I'm being harassed by a player?
    Soldiers Inc. is a highly competitive massive multiplayer strategy game. While we ask that all players treat each other with courtesy and respect, "acts of aggression" are a fundamental part of this game, and anything allowed by the game rules is considered fair play. For example, repeated raids and occupations are not considered abusive behavior, as they're an integral part of the gameplay. Try building a large army and fighting back, joining a Combine, or recruiting some partners to help you.

    If a player becomes verbally abusive, use the "Block User" option to add the user to your blacklist. You will no longer receive messages from blocked users. If a user continues to engage in abusive or threatening behavior as outlined by the game policies on our website, report the user to Facebook and file a report with our Customer Support team, including as much detail as possible. If you feel credibility threatened, contact Facebook or your local law enforcement.
  • I recovered 0 Resources from a successful raid. What's happening?
    You start the game with 10 raid attempts, which recharge at the rate of one new Raid attempt every 2.5 hours. If you conduct additional Raids past this limit, you will be still be able to attack your opponent's Base, but will recover no resources.
  • I don't see my Raid points reflected in the Rankings.
    Raid ranking points are calculated as the difference between the Resources you've seized and the Resources that have been stolen from your Base. If your Resource balance is negative, no Raid points will be added.
  • Why didn't I recover any reward from ZHG Locations?
    You will not necessarily receive a payout with each successful completion of Search and Destroy missions. As you engage Zheng Shi Locations, you are earning cumulative credit toward payouts of Units or Resources. The way your credit pays out is randomized between different types and numbers of Units, Resources, or special mission items. Don't get discouraged, the longer you go between payouts, the larger your eventual bonus will be!
  • I've purchased a new Layout, but my Base looks the same.
    Once you've purchased a new Base Layout you must go to the Black Market and click "Apply" to apply it to your Base. Refresh the page to view your new Base Layout.
  • What do Defensive Buildings do? What is my Defense Bonus?
    There are two kinds of defensive structures - passive and active.

    Passive defensive structures include Walls, Gates, Towers, and Improvements. All of these additions contribute to your Base's total defense bonus, granting all your defensive units additional combat effectiveness when fighting off attackers. This bonus will only be applied to defensive units currently garrisoned in your Base and outside of your Bunker.

    Active defenses include Automated Gun Turrets and Artillery Emplacements. Unlike Walls, Gun Turrets and Artillery will actively participate in defensive battles just like one of your regular Units - unlike normal Units, when they're damaged they can be repaired and brought back online for free by you or by Friends as many times as needed. Active defenses also contribute to your overall Defense Bonus.

    Note: There is no difference between Gun Turrets and Artillery Turrets aside from their appearance.
  • One of my Convoys is missing. Where is it?
    Check the "Convoys" tab at the Logistic Exchange and check both "Loaded Convoys" and "Convoys in transit". If you still don't see it, change the timeframe from "Current" to "Expired". Cancel any expired trade offers to release your Convoys.
  • I outnumbered my enemy, but still lost all my units. Why?
    There are two types of Unit designations: Offensive and Defensive. The designation of the Units and their total Offensive/Defensive rating against each respective Unit category is used to calculate the outcome of each battle – not the total number of units. Sending 200 Sappers to attack 10 Mz-29 Firedrake helicopters will result in a loss. If your Base was attacked while only garrisoned by Offensive Units, they will most like be unable to repel the attack as their defensive stats are too low. Remember to only use Offensive Units for attacks, and only Defensive Units for defense. If you deploy them together, both will fight in both defensive and offensive battles and you run the risk of sustaining heavy losses. In addition to the number of Units and their designations, the outcome of the battle is also determined by each Unit's individual statistics, the players' relative Base Defense Bonuses, allied Reinforcements, and their respective upgrade Levels.
  • I killed all enemy Units, but lost the battle. Why?
    When you attack a Base, your battle report shows only those enemy Units that you have killed, not the total number of enemy forces garrisoned at the enemy Base. Launch a recon drone mission before deploying an attack, successful recon reports will show the exact number of Units at an enemy Base.
  • I attacked an unclaimed Depot, but there were enemy Units. Why?
    All new Depots which appear on the Map start off as vacant and unclaimed. If a player sends Defensive Units to a Depot as Reinforcements, the Depot will still be shown on the Map is an unclaimed location. Remember that if it looks too good to be true - it's probably a trap. Send MQ-11B drones to recon a Depot before occupying it.
  • How do I find my user ID?
    Click the "Field Manual" icon on the top menu bar. Your user ID is shown in the bottom-left part of the window.

    Ex. uid 311 / fb11347969 / segment01.

    Click on your ID to copy it to your clipboard.
  • I see overlapping images in Google Chrome. What should I do?
    If you have problems correctly viewing the game in Google Chrome ( it overlaps the top menu or you are unable to view the "Bank" menu), try the following:

    1. Enter "chrome://plugins" (without inverted commas) in the browser's address bar.
    2. Disable "Shockwave Flash" in the Plug-ins window.
    3. Reload the game.
    4. You'll see a message stating that Flash player is required to run the application. Click "Download Flash player".
    4. Close all Google Chrome windows and re-launch.
    5. Log in to the game.

    If you still have any issues or concerns, please contact the Plarium Support team.
  • What happens if I don't click my resource buildings?
    Even if you don't click your Munitions Factories and Oil Derricks, 50% of your Resource production will still continue to accumulate in your permanent storage automatically. The other 50% of your Fuel and Munitions production is stored in each building's internal storage, and must be transferred to permanent storage manually. As you upgrade these buildings, both their production and their internal storage will increase.
  • What are Contractor Business Cards and where can I get them?
    Contractor Business Cards are special items, given by the best Zandian enlisters, that can be used by Combine Members to increase their Combine maximum membership limit.

    Combine Members will automatically begin receiving Business Cards for every 5th new Level attained and can be applied through the Combine Interface.
  • Why did I stop getting new Campaign Missions?
    To unlock further Campaign Missions, you must complete the indicated Infestation missions, located on the Radar Interface. Go to your Radar and select the "Missions" tab to see how to unlock further Missions.

    If you have completed all 24 of the Campaign Missions, then there are no further Missions to unlock for the moment.
  • Why can't I contribute Resources towards upgrading a Mining Complex?
    You will be able to contribute Resources towards upgrading a Mining Complex your Combine currently holds only after you have been a member of that Combine for 7 days or more.
  • What are Executive Points and who do I get them?
    Executive Points count towards the Level of your Executive Status which, when activated, grants you powerful boosts, bonuses and improves the statistics of your Units and Base. You earn Executive Points just by logging into the game each day. For each consecutive day you log into the game, you will be rewarded with an increasing number of Executive Points. The longer your run, the more Points you can earn.
    br>As your total Executive Points increase, so will your Executive Level and the power of your accompanying bonuses when your Executive Status is activated.

    You may also acquire Executive Points by purchasing them at the Black Market directly.
  • What is my Executive Status and how do I activate it?
    Your Executive Status is a special gameplay modifier that grants powerful boosts and bonuses to the statistics of both your Base and Units for a set period of time when activated.

    Your Executive Status has multiple Levels. Collect Executive Points to increase the Level of your Executive Status. Upon completion of each Level, Executive Status will automatically be activated on your account for 24 hours. With each new Level gained, you will be rewarded with increasingly larger bonuses, boosts and other rewards.

    To activate your Executive Status, you must use Executive Activators that can be earned by participating in special game events, or purchased at the Black Market from the "Misc." tab. Keep in mind that once activated, your Executive Status cannot be canceled or aborted early.

    To activate your Executive Status, go to the Black Market, open the "Misc" tab and click the "Apply" button next to the Executive Status Activator. Once your Executive Status has expired, you must manually reactivate.
  • What is Daily Roll Call?
    Visit the game every day to receive huge bonuses for your loyalty! Every 30 days you will be able to receive unique prizes as well! Be aware: If you skip a day your reward will be deactivated, so don't forget to claim your reward on time! The days are separated by 00:00, UTC time. or Daily rewards refresh at 00:00, UTC time

    You can be rewarded for your diligence with maintaining operations within Zandia on a daily occurrence! All you need to do is log into Soldiers Inc. every day in order to receive huge bonuses and rewards! After every 30 consecutive days you will receive unique rewards and prizes, so make sure you get your name ticked at your "Daily Roll Call".

    As you progress through your Daily Roll Call your rewards and prizes will get larger and more beneficial, so it is worth your time not to go AWOL.

    Unfortunately if you miss just one Roll Call, your balance will be cancelled and you will need to start over. If you would like to view your Daily Roll Call progress, then all you need to do is go to the Executive Status window and open the Daily Roll Call Tab.
  • What is the difference between Depots and Repositories?
    Both Depots and Repositories are stockpiles of one of the three main types of Resources (Rations, Fuel, and Munitions), or special Resources such as Diamonds or Thulium.


    There are three types of Depots: large, medium and small. The number of Resources held in a Depot and its storage capacity depend on its size. The higher a Depot's Level, the more Resources it yields per hour, and the larger its capacity.

    You will find Repositories of different sizes on the Map according to your level in the game. The speed at which you can gather Resources from a Repository depends on the upgrade Level of your Materiel Loading Contract, and the amount of Resources you can collect is determined by the carrying capacity of your Defensive Troops stationed at the Repository.


    When a Depot is depleted, it is removed from the Map. The time remaining until a Depot's depletion is displayed on the pop-up Map menu and in your Administrative buildings (Command HQ and Radar). A Repository will be removed from the Map when its Resources are depleted, or if no one has attacked or captured it for an extended period of time.

    When new Depots or Repositories appear on the Map, they are vacant and unguarded – so try to be first to capture one. Any player can view the number of Resources stored there by positioning their cursor over it.
  • I earned additional Raid Attempts, but I can't use them. Why?
    You can increase your daily limit for Raid attempts by:
    1. Activating your Executive Status (at higher Executive levels, this is one of the bonuses; check the Executive Bonuses window to see if you qualify)
    2. Completing Achievements in the Recruit Depot (inviting your friends)
    3. Upgrading the "+1 Raid Attempt" attribute in your Training Center.

    If you earn, for example, 4 extra Raid attempts, it does not mean that you can go raid 4 Bases right away. What these "extra Raid attempts" mean is that the cooldown between Raids is reduced.

    Without these "extra Raid attempts", you receive a new Raid attempt only every 2.5 hours. This means that you could only perform a maximum of 10 in a day. Now, for example, with your Executive Status activated for 24 hours, the cooldown time between Raid Attempts is decreased to the point where you could fit in 4 additional Raid Attempts in a 24 hour period, and you can now raid your enemies 14 times instead of 10 in one day!